Privacy Policy

Company name: Raw Soul Radio Live

This policy has been created with respect to our website: upon which we host an online, free-to-air radio channel.

Should there be any future updates to this policy, we will let you know by email at such a time.

This Privacy and Cookie Policy explains what information we may collect about you, as well as how we collect, use, share, disclose or otherwise process that personal information. It also provides information about your data protection rights.

We use your information to provide you with the products and services you request, as well as to understand how and why our audiences engage with us. This allows us to personalise content, show you relevant adverts that supports our service, and generally improve your experience of our broadcast service.

About us Raw Soul Radio Live will collect, use, share and disclose or otherwise process your personal information in line with this Policy. In all circumstances of using the site, Raw Soul Media Uk acts as the Data Controller.

How we may collect information about you

In most circumstances, we will ask you for your name and email address. We may collect contact information, biographical details, preferences, and other declared personal information about you when you provide it to us. For example, when you fill out one of our online forms, subscribe to one of our functionalities, enter a competition run by us, respond to our promotions, call or text in to the radio studio, register and use one of our apps, enquire about our products and services or participate in a listener forum or poll (which could be on any medium).

Information gleaned from devices

We may also collect information automatically from your device when you interact with our websites or use our apps. This can include:

  • Information about your device type, operating system, hardware, software, display settings and browser type to tailor your experience to your device (tablet vs phone)
  • Unique identifiers, such as you Advertising ID (e.g. Google’s Advertiser Identification or Apple’s Identifier for Advertisers) to save your preferences against an identifier to display advertising
  • Other unique identifiers like IP address, so that we can recognise if you have been to our websites before, allow your device to interact with our websites and apps
  • Device settings such as general geographic location (this can be to provide services that have copyright restrictions, to show you content that is relevant to where you are, and tailor advertising to your interests)
  • Device operations, such as information about how you’ve used the device on our sites, so that we can tailor the experience based on the way you or similar users interact with our content
  • We may also collect information from cookies placed on your device and store other cookies and technologies. See the section on Cookies & Similar Technologies for more information about our use of cookies
  • With your consent, we may also collect the specific location of your device or request access to data from other applications to provide certain services you have requested.

Posts, comments and listener interaction

If you correspond with our radio station or interact with other customers or audience members or our staff, for example by using polls, comments, text messages, video, email, phone, radio or by post, we may display this content indefinitely in any relevant context, subject to our editorial judgement and your rights as set out in this Policy. This may be anonymised in the case of testimonials or customer service conversations.

If you take part in any reader or listener forums, send us letters for publication, or take part in any radio ‘phone-ins’, then you may be identifiable to others publicly and your comments attributed to you.

Any information about yourself or others that you post on our social media pages, on platforms like Twitter, Facebook and other chat rooms, blogs and forums, will be viewed by others (including search engines), over whom we have no control. You are responsible for the information you choose to post or otherwise make available in public areas, and you acknowledge that this may be collected and used by third parties.

How we may use your personal data and our legal bases for doing so

We have found three bases under data protection law in the UK, which we believe justify the processing of your personal data. One or more legal bases may apply to our relationship with you.

–          With your consent

 –          For a legitimate interest

 –          To fulfil a contract

With your consent:

There may be some uses of your information where we need to ask for your consent. You will have the right to withdraw that consent at any time, however, if you withdraw consent, we may not be able to provide the product or service you have requested.

We will rely on your consent to deliver direct marketing communications:

Where required, we will ask your permission if we want to deliver direct marketing to you. If you have an account connected to one of our services, you may be able to change your marketing preferences in a preference centre linked to that account. You will also be able to opt out in the communication itself by selecting ‘Unsubscribe’ on any marketing email that we have sent you.

We may send you direct marketing communications via telephone, email, SMS, social media, online or in-app if we hold a valid direct marketing permission for you. 

Place cookies and similar technologies:

In accordance with the information provided in the “Cookies & Similar Technologies” section and the information provided to you when those technologies are used.

Where we rely on your consent to process your information, you have the right to withdraw that consent at any time. In some instances, we may have an alternative legal basis to continue to process that personal information and we will inform you of that. If you do withdraw consent, we may not be able to provide the product or service you have requested.

For a legitimate interest:

We may use your information where there is a legitimate reason to do so, such as where it would help achieve our business objectives or to facilitate a benefit to you or someone else. This may include:

  • to support a free press, including journalistic activities of societal importance;
  • to support individual and societal rights to receive information;
  • to develop, deliver and maintain relevant and engaging products services and advertising;
  • understanding when our audiences engage with us or other organisations;
  • to build a clearer understanding of who our audiences are in order to better serve them;
  • to carry on the business of a commercial organisation; and
  • to demonstrate that we provide services and products to agreed industry standards.

To fulfil a contract:

We may process your personal information to fulfil a contract that we have with you.

We rely on this legal basis to provide products and services you have asked for and in order to manage our relationship with you to the best effect. This may include managing requests, taking payments, giving access to products and services, allowing you to interact, comment, and participate in online games, contests and reward programmes. This may also include sending you information and updates relating to the products and services we provide.

How we may share your personal data

At Raw Soul Radio Live, we utilise the marketing team of our inhouse services of Raw Soul Media, to facilitate our marketing needs. In this sense, Raw Soul Media Uk is the data processor, while we at Raw Soul Radio Live remain the data controller. To facilitate this agreement, and to protect your data rights, a Data Processing Agreement is in place between our two organisations, in effect from January 8, 2021.

We also utilise an online mailing list service, to store email addresses for our mailing list. This is the site which we send direct marketing emails from. We assure you, this website is GDPR compliant. We will also utilise a secure online payment gateway to facilitate safe and secure payments in conjuction with our respective digital Partners Amazon and ITunes. 

 In certain circumstances, where we collaborate with a brand for the purposes of a competition, we may share your information with said brand, as outlined in our Competition terms.

 Aside from the above essential functions, we will not share your personal data with any third-party organisation without your explicit consent. Rest assured that we will tell you in advance about this and will only share data if you have given permission or if we find, by assessment, that there is a legitimate interest to do so.

Data transfer as part of the sale of our business

If we sell part or all of our business, customer personal information may be one of the transferred business assets. If this happens, your information may be disclosed to any successors of our business for them to use for the purpose set out in this Policy.

Data retention

The laws instructs that we must tell you how long we will store personal information about you. We have taken the decision to set a two year data retention period. This means that if, after 24 months from first engaging, we hear nothing from you, or you fail to interact with any of our direct marketing, we will remove your details from our database and you won’t hear from us again.

Updating your information

Please ensure you provide us with accurate, up-to-date information about you or tell us if it changes or is inaccurate. You can update your details by emailing

Should you have a complaint

If at any point in time, you have a complaint about how we may handle your personal data, please do not hesitate to contact us by email:

Under law, we must respond to you in a timely fashion, and we will endeavour to respond with 30 days of receiving your email.

If you simply wish to unsubscribe from our mailing list, you may select the ‘Unsubscribe’ option in the footer of our promotion emails. This is also where you will be able to manage your preferences.

Know your rights as a data subject

In the UK, GDPR provides the following rights for individuals:

  1. The right to be informed
  2. The right of access
  3. The right to rectification
  4. The right to erasure
  5. The right to restrict processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automated decision making and profiling.

For more information on your rights as a data subject, you may visit the website of the Information Commissioner’s Office,


What are they?

Cookies, and other online tracking technologies, are small bits of data or code used to identify your devices when you use and interact with our website(s) and other services. They are often used for remembering your preferences, to identify popular news stories, to remember you’re logged in and allowing you to comment on stories.

Types of cookies we may use

Flash Cookies

We may use Adobe Flash Player to deliver special content, such as video clips or animation. To improve your user experience, flash cookies are used to provide functions such as remembering your settings and preferences. Flash cookies are stored on your device, but they are managed through an interface different from the one provided by your web browser.

Tracking URLs

These are a special web link which allows us to measure when a link is clicked on. They are used to help us measure the effectiveness of campaigns and advertising and to gauge the popularity of our content shared within our community.

Device Fingerprinting

We may collect and analyse a device’s browser information to help identify that device, present content correctly, conduct analytics and help prevent and detect fraud.

Access from a Mobile Device

We may collect a unique device identifier assigned to that device, geo-location data, and other transactional information for that device. We may also use the unique identifier to validate free trials, for example.

Essential Cookies and Similar Technologies

These are vital for the running of our site. Without the use of these cookies, parts of our websites would not function. For example, we may use these cookies to:

  • help us identify which of our readers have a subscription in order to access content they are entitled to on the website
  • tell if you are logged in to your account, which allows extra functionality, such as commenting on stories
  • identify and prevent threats to our sites
  • protect your information and our business from outside threats
  • allow you to connect to our website
  • allow you to select and purchase products and services on our website
  • measure audiences across our website for industry reporting purposes

Analytics Cookies and Similar Technologies

These cookies collect information about your use of our websites and apps, and enable us to improve the way they work. For example, analytics cookies show us which are the most frequently visited pages on The Sun or The Times websites allowing us to display the most popular articles more prominently. They help us record how you interact with our websites, such as how you navigate around pages and from page to page, identifying improvements we can make to the customer journey. They also help identify any difficulties you have accessing our services, so we can fix any problems. Additionally, these cookies allow us to see overall patterns of usage at an aggregated level. This means we can highlight content and articles that we believe will be of interest to you. We provide personalisation by using cookies, IP addresses, web beacons, URL tracking and mobile app settings.

Functional/Preference Cookies

These cookies collect information about your choices and preferences, and allow us to remember things like language, log in info., (so you can log in faster), text size, and location, so that we can show you relevant content to where you are. Functional cookies allow us to customise. We may also use these cookies to provide you with services such as video clips.

Social Media Cookies

These cookies are used when you share information using a social media sharing button or “like” button on our sites or apps, or when you engage with our content on or through a social site such as Facebook, Instagram, TikTok or Twitter. These cookies collect information about your social media interaction with our website, such as whether or not you have an account with the social media site and whether you are logged into it when you interact with content on our websites. This information may be linked to marketing activities.

Tracking and Advertising Cookies

We may use these common types of cookies in order to provide you with advertisements that we think may be more relevant to your interests. This can be done by delivering online adverts based on your previous web browsing activity, known as “online behavioural advertising”. Cookies are placed on your browser which will remember the websites you have visited. Adverts based on what you have been looking at are then displayed to you when you visit websites which use the same advertising networks.

What about third-party cookies?

We may sell advertising space on our website to other organisations. The adverts they display on our websites will often contain cookies. Our advertisers may use cookies or similar technologies to provide you with advertisements that they believe are relevant. They may use browsing data obtained to restrict the number of times you see particular adverts ( also known as frequency capping). You may also see adverts from these advertisers on other websites you visit.

Third parties that support our services by serving advertisements or providing other services, such as allowing you to share content or tracking aggregate service usage, may also use cookies and other technologies to collect information relevant to the provision of those services.

We do not control third party cookies or other technologies. Their use is governed by the privacy policies of the third parties using such technologies. You should make sure you are aware of how third parties will use cookies and whether your cookie data will be transferred to a third country by checking the third party’s cookie policy.

How you can control cookie settings

When you visit our sites for the first time you will be shown a consent management notice explaining the use of cookies by us, our partners and third parties. You’ll be familiar with this kind of pop-up notice from other sites, where you are asked to approve or deny.

From your selection on this pop-up, we will remember your preferences and may ask you periodically to confirm these preferences. You may wish to change your preferences at any time and can easily do so through these Cookie Settings.

Most modern browsers are set to accept cookies by default, but you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your internet browser.

If you have pop-up notifications enabled on your desktop, here is how you can opt out for convenience.

Google Chrome

– Click the 3 dots at the top right > Select settings > advanced > privacy and security > content settings > notifications > click the three dots next to the websites that are in the “allowed” category > click Remove.

– Choose Safari > Preferences, click Websites, then click Notifications > Find the website in the list, then select Deny.

– Click the menu button and select Options > Select the Privacy & Security panel and go down to the Permissions section > Click the Settings using the button next to Notifications > Select the website > Click Remove Website

Microsoft Edge

– Click the three dots button in the top-right of the browser window > Click settings > Click View advanced settings > Under Notifications, click Manage

Should you have a complaint or query about our Data Protection Policies, don’t hesitate to get in touch with our team.

If at any point in time, you have a complaint about how we may handle your personal data, please do not hesitate to contact us by

We must respond to you in a timely fashion, and we will endeavour to respond with 30 days of receiving your email.

If you simply wish to unsubscribe from our mailing list, you may select the ‘Unsubscribe’ option in the footer of our promotion emails. This is also where you will be able to manage your preferences.